Privacy Policy

Our Commitment

Thank you for choosing Mica Growth. Mica Growth is a marketing and automation services provider that helps service-based businesses generate leads, manage customer communication, and streamline operations using modern tools and automation systems. We understand that your data represents your business reputation and customer trust.

This Privacy Policy explains how Mica Growth, operated by ACAI Enterprises LLC ("we," "our," or "us"), collects, uses, and protects information related to our services.

Data Collection Overview

We collect information necessary to operate and improve our services.

A. Business & Account Data

• Business name, owner name, and contact information
• Service areas, business hours, and dispatch preferences
• Billing information processed securely by third-party payment providers
• Account login activity and service usage data

B. Service & Interaction Data

• Call recordings and transcripts from communication workflows we help configure and manage
• SMS messages sent and received through communication tools used to support your services
• Caller phone numbers, timestamps, and call metadata
• Appointment details such as job type, requested time, and service address

SMS Communications & Consent

We support service-related SMS communications including appointment confirmations, scheduling updates, reminders, missed-call follow-ups, and limited post-service communications such as customer satisfaction or review requests.

SMS messages are only sent to users who have provided explicit, optional consent through our website forms.

Message frequency may vary. Message and data rates may apply.

Customers may opt out at any time by replying STOP. Customers may reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

If promotional or re-engagement messaging is introduced in the future (such as service reminders, seasonal offers, or lead revival campaigns), customers will be required to provide separate, explicit opt-in consent before receiving those messages.

How We Use Data

We use collected information to:

• Deliver marketing and automation services for service-based businesses
• Support lead capture, customer communication workflows, and appointment coordination
• Improve service delivery, workflow reliability, and operational effectiveness
• Provide customer support and account management
• Detect fraud and ensure service security
• Comply with legal and regulatory obligations

Sharing & Disclosure

We do not sell personal data. We do not share personal data with third parties for marketing purposes.

Information may be shared only with:

• Infrastructure, messaging, analytics, and payment providers required to deliver services (e.g., Twilio for SMS delivery, our hosting provider, and our scheduling tools). These providers are contractually obligated to use your information only to perform services for us.
• Legal authorities when required by law
• A successor entity in the event of a merger, acquisition, or asset sale

Security

We implement industry-standard security safeguards including encryption in transit and at rest, secure cloud infrastructure, access controls, and continuous monitoring. While no system is completely immune to risk, we actively maintain and improve our security posture.

Data Retention

• Call recordings and transcripts are retained for quality assurance, typically 30–90 days
• Account data is retained while services are active
• Billing records are retained for tax and accounting compliance

Data may be deleted or anonymized upon request, subject to legal requirements.

Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your data. Requests can be submitted using the contact information below.

Cookies

We use cookies for essential functionality, analytics, and user preferences. You may control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices of those third parties.

Children's Privacy

Our services are intended for business use only and are not directed toward individuals under 18 years of age.

International Data Transfers

Your information may be processed in the United States or other jurisdictions where we operate. Appropriate safeguards are applied to protect your data.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by the "Last Updated" date.

Contact Us

California & State Privacy Rights

Residents of certain states may have additional privacy rights, including the right to request access or deletion of personal data. Requests can be submitted using the contact information above.